Resolve customer issues without waiting for reproductions

Lightrun AI SRE is an ideal tool for busy support teams. It enables fast autonomous investigations into software issues, reducing engineering escalations.

Book a demo

Deliver rapid support at scale

Turn general customer reports into clear diagnosis.
Now support teams can offer quick resolutions autonomously.

Understand failures instantly

Understand your system behavior instantly. See the specific configuration and the origin of the issue.

Classify issues accurately

Distinguish bugs from setup issues. Speed up triage, reduce escalations, and cut MTTR.

Reduce engineering escalations

Support gets the diagnostic evidence to understand and resolve common incidents.

Investigate incidents
without reproducing them

See how Lightrun AI SRE transforms support investigations and resolutions.

+6 hours

11 minutes

Without
Lightrun AI SRE

10:47 Customer reports issue
11:23 Support creates ticket
12:02 Escalates to developer
12:48 Developer tries to reproduce
15:45 Reproduction fails
16:18 Additional context found
16:45 Root cause identified
16:45 Sent to developer to patch

Resolution time: +6 hours

With
Lightrun AI SRE

10:47 Customer reports issue
10:49 Snapshot deployed to production
10:51 Customer retries failed action
10:52 Support identifies root cause
10:58 Sent to developer to patch

Time to fix: 11 minutes

How does Lightrun AI SRE power
support team investigation workflows?

Describe your customer’s issue. Lightrun AI SRE analyzes runtime behavior,
proves the root cause, suggest a fix, and validates the remediation.

Customer reports analyzed
with runtime context

AI SRE analyzes incoming tickets and correlates them with live system signals to understand the issue before manual investigation begins.

Issue scope and impact
revealed instantly

Detect failing services in real time. Measure the percentage of users affected and prioritize incidents that impact system reliability.

Root cause, proven
without reproduction

Send engineers verified fixes with runtime evidence. Include logs, traces, and execution data. Lightrun AI SRE confirms the solution after deployment. Then, notify your customers.

Fixes validated with
runtime evidence

AI SRE analyzes incoming tickets and correlates them with live system signals to understand the issue before manual investigation begins.

Incident knowledge
captured automatically

Lightrun AI SRE attaches RCA evidence directly to Jira tickets. Engineers receive full context for every fix and future incident.

Proven impact with Lightrun

See how engineering teams slash MTTR and streamlining reliability engineering.

“The unique solutions that Lightrun is developing dramatically impact how developers operate.”
Siris Singh, Global Head of Markets Strategic Investments

90%

AT&T reduced Time to Resolve incidents from
5 hours to 30 minutes avoiding costly war rooms

“When it comes to priority-one tickets, customers can’t wait days for a fix. Lightrun helps us reduce that to hours, that’s a huge win for us and for our customers.”
Hood Munaim SVP, Head of Product Engineering

+30%

Priceline increased developer productivity
by 30% across workflows over 2000+ services

“Lightrun not only saved us days, if not weeks, of painstaking debugging but provided an efficient approach to tackling complex issues in production.” Tomer Glicksman, SalesForce

2 weeks to 2 hours

Taboola reclaimed 260+ hours of monthly engineering
capacity by eliminating manual reproduction

Inditex engineers used Lightrun’s live, dynamic logs and snapshots directly from their IDE to dig into a critical production issue and uncover a rounding bug quickly.