Knowledge

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Get agents grounded in your SAP estate’s code, data, and architecture, so knowledge is shared, and every team can access the information they need.

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Trusted by engineering teams at Fortune 500s

Enterprise Knowledge Management with AI Agents | Lightrun

Scale access to your
organization’s knowledge

Routine requests shouldn’t consume expert time

How-tos, access issues, logic questions, and misclassified requests consume L1, L2, and L3 capacity.

Enterprises need a single source of truth

The same question can get a different answer depending on who you ask, or which report you pull.

Knowledge is fragile, held in tribal memory

Custom logic, and workaround rationale exist only in the memory of a handful of senior team members.

Meet your team of knowledge agents

Grounded in your systems and data, get consistent, accurate answers when you need them.

How-to Assistant

Answers routine L0 and L1 business questions before they become support tickets.

Guides your team to the correct T-code, report, or procedure

Gets the right steps and approvals for your role

Answers common requests without waiting for a specialist

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Fast answers you can trust, generated with full context

Grounded in your live SAP landscape

Combine configuration, custom logic, and current system state into one accurate answer

Every answer is sourced and verifiable

Each data point is sourced, so teams can verify data rather than trust it blindly

Institutional knowledge is now always current

Answers are based on your actual systems and processes, not historic documentation.

Agentic knowledge,
ready for your enterprise

Lightrun's Forward Deployed Engineers customize our agents to your landscape, connecting them to legacy systems, legacy code, and non-API platforms.

You scope it

Share the systems, documentation, and the questions your teams ask most

We shape it

Lightrun grounds the agent in your estate, data, and processes.

You stay in control

Permission settings, RBAC, and audit logs keep your team in control.

Secure by design, enterprise grade.

Securely supporting the largest companies in the world across regulated industries

Enterprise Compliance ISO 27001 and SOC 2 Type II certified with GDPR and HIPAA alignment. Full RBAC, SSO, and audit logging.

Tenant Isolation Logical tenant separation, dedicated secret storage & fully isolated AI sandboxes.

End-to-End Encryption TLS 1.3 in transit and AES-256 encryption at rest, backed by AWS KMS with annual key rotation.

Read-only by default Agents investigate and correlate data, but write actions require explicit approval.

Data Privacy Controls Configurable retention, PII redaction, prompt sanitization, and zero AI provider data retention.

IP & AI Protection No source code storage, no model training on customer data, and strict execution guardrails.

Explore security

Days hours

“When it comes to priority-one tickets, customers can't wait days for a fix. Lightrun helps us reduce that to hours.”

Hood Munaim, SVP, Head of Product Engineering

90% lower MTTR

AT&T reduced time to resolve incidents from five hours to thirty minutes, avoiding costly war rooms.

Enterprise incident response

30% productivity

Priceline increased developer productivity across workflows spanning more than 2,000 services.

Enterprise engineering productivity

Light up

how your enterprise runs

Book a demo →

Skip the ticket.
Get the answer instantly.

Scale access to your
organization’s knowledge

Routine requests shouldn’t consume expert time

Enterprises need a single source of truth

Knowledge is fragile, held in tribal memory